A Career at Jordan International Bank

Jordan Internal Bank was established in 1984 in response to a clear demand for a financial institution that could combine experience, knowledge and cultural understanding across two continents to fulfil client’s financial needs. Over three decades the bank has evolved from those founding principles to offer a full range of retail and investment banking services to its clients.

 Working for JIB means that you join a team that are passionate about delivering the best for its customers, both internal and external.

 JIB is an equal opportunity employer that values and supports diversity in the workplace, respecting everyone in the organisation as an individual. We pride ourselves on promoting an inclusive environment where everyone feels able to participate and achieve their potential.

Our size, around 50 employees, all based in our office in the heart of St James, means that every employee is able to make a positive impact but also enables them to have a breadth of knowledge rather than having to be specialists in one area with the chance of greater responsibility.

The Role

The Mortgage Adviser will provide expert mortgage advice and tailored lending solutions to affluent and high-net-worth clients, primarily based in the Middle East, while developing and maintaining strong client relationships, and ensuring delivery aligned with the bank’s strategy, vision, service standards, and regulatory requirements.

 

Responsibilities

·         Deliver bespoke mortgage advice and structuring solutions that align with the financial needs and property investment goals of affluent and high-net-worth clients, primarily based in or originating from the Middle East.

·         Build, maintain, and deepen long-term relationships with the bank’s clients ensuring a seamless, high-touch client experience throughout the mortgage lifecycle.

·         Ensure all mortgage recommendations and activities are fully compliant with FCA Regulation and internal policies, maintaining accurate and complete files and documentation.

·         Work closely with private banking relationship managers, credit risk, and operational teams to ensure a timely and efficient mortgage advice and onboarding journey in line with the bank’s risk appetite and service model.

·         Maintain up-to-date knowledge of the bank’s mortgage products and criteria, interest rate and property market trends and competitor offerings.

·         Contribute to the execution of the bank’s broader strategy and vision by identifying opportunities to expand the mortgage book, cross-sell relevant services, and enhance client engagement.

·         Manage a robust mortgage pipeline, monitor deal progress, and meet agreed sales and service KPIs while ensuring excellent client outcomes.

·         Actively contribute to the successful implementation of the new mortgage origination system by defining business requirements, participating in project meetings, conducting user testing, and providing feedback to ensure the system meets adviser and client needs.

·         Provide support to the Mortgage Manager as required, undertaking any other reasonable tasks or responsibilities to ensure the effective delivery of mortgage services and the smooth operation of the team.

·         Collate, understand, and articulate customer feedback to proposition and product teams as input into marketing and product development, ensuring continuous improvement.

 

Experience Required

·         Experience working in relevant environment/s, i.e. providing both regulated and non-regulated mortgage advice, ideally to HNW individuals.

 

·         Relevant product knowledge including knowledge of BTL and Residential Mortgages.

 

·         Role relevant qualifications, i.e. CeMap or equivalent.

 

·         Currently holding CAS status – Desirable but not essential.

 

Skills

·         Proactive and motivated individual who takes initiative, drives tasks forward independently, and thrives in a fast-paced, dynamic environment.

·         Strong interpersonal and communication skills with the ability to build trust and long-term relationships with high-net-worth individuals and their advisers.

·         Capable of assessing client’s lending needs, identifying appropriate recommendation, and resolving challenges in a timely and effective manner.

·         Strong focus on accuracy, risk awareness, and adherence to internal controls and regulatory standards in all aspects of mortgage advice and processing.

·         Experience in supporting system or process change initiatives, including gathering requirements, participating in testing, and delivering user feedback.

 

What we offer:

·         Competitive salary and Employee benefits package

 

·         A great work environment in a wonderful Central London location

 

The opportunity to learn, progress and enhance your skills