Back to Private Banking

Get to know your Debit card

Your Jordan International Bank Debit card is a convenient way to pay whether you are in the shops in the UK or abroad. Learn more about your new Debit card from the information given below.

Getting started

Get to know your new JIB debit card

Card limits

Find out about about debit card limits

Staying secure

Stay secure using your debit card

Updating my details

What to do if your personal details change

Lost or stolen card

What to do if you have lost your card or it has been stolen

Other FAQs

All other information around using your debit card

Getting started

01
How do I activate my debit card?

Your debit card must be activated by contacting your relationship manager to advise of receipt.

02
Can I change my PIN number?

Yes, you can change your PIN to something more memorable at most MasterCard® compatible ATMs within Europe by following the onscreen instructions, subject to the relevant ATM provider offering this service.

03
What if I have forgotten my PIN? 

08081961700 in side the UK toll free

+448081961700 outside of the UK.

04
What happens if I have insufficient funds on my account for a payment to be made?

If you are attempting to pay with your debit card for an amount that exceeds your account balance, the payment request will be automatically declined. In the event a cheque is drawn on your account or a direct debit is claimed and there are insufficient funds, we may return them unpaid and there may be charges incurred. Please refer to the Standard Bank Tariff table for further details of our charges.

05
What is contactless?

Contactless is a new payment function for transactions of up to £30 in the UK (please note that the contactless transaction limits vary in other countries). You can pay for your goods at checkout simply by holding your card in front of a contactless card-reader. All JIB (UK) MasterCard® Debit Cards have contactless technology and you can use the contactless method of paying.

06
Where can you use contactless?

Retailers who accept contactless payments will display the contactless symbol, so look out for it wherever you shop. Over 120,000 card readers in the UK already accept contactless payments and this number is growing all the time. You can also now use your contactless card to pay for journeys on TfL buses, London Underground, London trams, Docklands Light Railway, London Overground and national rail services. You simply need to touch your card on the yellow reader as you board your chosen method of transport - there is no need to buy a physical ticket or key in a PIN.

07
How does a contactless card work?

If you are paying for something in a shop, restaurant, or business that has a contactless reader, all you need to do is hold your contactless card over the reader to pay. If the price is under £30 (the contactless transaction limit currently applicable in the UK), you don't need to even enter your PIN. 

The first time you use your contactless card for a transaction, you'll need to enter your PIN. Once you've done that, all future transactions can be contactless. You need to hold your card very close to the reader (around 2 – 4 centimetres) for it to work. If the price of the transaction is over £30, you will need to key in your PIN as normal. 

For added security, every now and again you might be asked to enter your PIN for transactions under £30. This is likely to happen if you make several contactless transactions in a row.

08
What are the debit card fees?

Sterling cash withdraw from UK ATM

- No charge

Foreign Currency withdrawal from UK ATM

- Non-sterling transaction fee 3.5%

- Foreign exchange rate:- Indicative daily exchange rate can be found on the MasterCard® Currency Conversion Calculator. Please note that the exchange rates vary through the day, so the actual exchange rate for a transaction may differ from the average rate provided on this calculator

Foreign Currency withdrawal from Non UK ATM

- Cash withdrawal fee min £3.5 or 1.5%

- Non-sterling transaction fee 3.5%

- Foreign exchange rate:- Indicative daily exchange rate can be found on the MasterCard® Currency Conversion Calculator. Please note that the exchange rates vary through the day, so the actual exchange rate for a transaction may differ from the average rate provided on this calculator.

Purchases non sterling

- Non-sterling transaction fee 3.5%

- Foreign exchange rate:- Indicative daily exchange rate can be found on the MasterCard® Currency Conversion Calculator. Please note that the exchange rates vary through the day, so the actual exchange rate for a transaction may differ from the average rate provided on this calculator.

Card limits

01
What are the Debit Card limits?

Standard limit for your debit card is

  • £20,000 per day retail
  • £1,000 online or telephone transactions , Cardholder not present (CNP)
  • £1,000 per day cash

JIB debit cards will currently work in the following areas

  • UK
  • Jordan
  • Europe
  • GCC Countries

Staying secure

01
What must I do to protect my debit card and PIN?

You must keep your Card, PIN and any other security details safe and not let anyone else use them.

We will never ask you for your PIN and you should never reveal it to anyone. If you write down your PIN number, you should keep it in a suitably safe place and separate from your Card.

You can change your PIN to something more memorable at most MasterCard® compatible ATMs within Europe by following the onscreen instructions, subject to the relevant ATM provider offering this service.

For security reasons, your Card PIN may be disabled by us if you enter your PIN incorrectly. 

08081961700 inside the UK toll free

+448081961700 outside of the UK

02
Can a purchase be made without my knowledge (for example, will the card-reader activate if I walk past it)?

No. Your card has to be extremely close to the reader - typically between two and four centimetres - and the retailer must have first entered the amount for you to approve.

03
I do not recognise/did not authorise a transaction – what must I do?

You must tell us immediately if you notice transactions that you do not recognise or that you know were unauthorised.

Call our customer services team on

08081961700 inside the UK toll free

+448081961700 outside of the UK.

24 hours a day.

We recommend that you check the balance and transactions on your Account regularly. You can do this via online banking and by checking your bank statements.

04
Is using contactless to pay secure?

Your contactless card has the same anti-fraud protection as regular 'Chip & PIN' cards. If your card is lost or stolen, your card has protection against fraudulent use loss, provided that you inform us as soon as you realise your card is missing. For added protection, you will occasionally be asked to enter your PIN when making a payment and your PIN will always be needed for payments of over £30.

Updating my details

01
Can I request an additional debit card on my account?

No, debit cards are issued only on application and only to JIB Current account holders. If you wish to add an additional account holder please contact your Relationship Manager.

02
How do I advise you of my change of address?

Please write to us advising us of your new address at: 
Jordan International Bank plc
Almack House

26-28 King Street

St James
London

SW1Y 6QW

Please ensure that you provide your account number and sign the letter.

03
Why must I advise you in writing of changes to my personal details?

JIB  take the protection of your personal data very seriously and for your security, we need written notice, signed and dated by you, to change personal details on your account unless an applicable indemnity is held.

04
Why do I need to let you know if my mobile phone number changes or my mobile phone is lost or stolen?

Your JIB Debit Card provides the ability to obtain information regarding your card/account via SMS. It also lets you receive the One Time Password (OTP) for MasterCard 3D secure transaction when purchasing online.

If your mobile telephone number changes / you wish to use a different number please contact your relationship manager on +44(0)2031440200 so that this can be updated.

You are responsible for the security of your mobile telephone and you must take all reasonable precautions to prevent anyone else from accessing your confidential information, including using all security features available on your mobile telephone (including any SIM card personal identification number) and keeping your mobile telephone safe at all times and not leaving it unattended in a place accessible to anyone else who you would not wish to see your account information.

You must inform your relationship manager immediately

 If:

  • your mobile telephone is lost or stolen;
  • you know or suspect that someone else knows your SIM card personal identification number or otherwise has access to your SMS messages; or

08081961700 inside the UK toll free

+448081961700 outside of the UK

Lost or stolen card

01
I have lost or think my debit card has been stolen – what do I do?

If you know or suspect your Card is lost or stolen, you must immediately contact Customer Services on

08081961700 inside the UK toll free

+448081961700 outside of the UK.

02
How can I arrange for a replacement debit card to be sent to me?

A replacement card will automatically be issued to you within the 60 days prior to the expiry date of your existing card. If, however, a replacement card has not been received or your card has become damaged and needs replacing, please contact your Relationship Manager or alternatively please call our customer services team, who are available 24 hours a day.

08081961700 inside the UK toll free

+448081961700 outside of the UK.

03
How long will it take to have my debit card replaced?

A replacement card will be available in the JIB branch to collect within 5 business days or alternatively we can then arrange for the card to be sent to your residential address following receipt at the branch.

Other FAQs

01
What are JIB (UK)'s Business Hours?

Business Hours are Monday to Friday 09:00 – 17:00, excluding UK bank and other public holidays

02
Who issues the Debit Card on your behalf?

JIB (UK) is an affiliate member of MasterCard® under CSC Bank SALs Primary MasterCard® membership. CSC Bank Sal provides card processing and client management services to JIB for JIB UKs Debit Card proposition.